Delivery & Shipping
Delivery & Shipping
Delivery Time= Processing Time + Shipping Time
All Taanaa items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
Processing Time
Processing time differs from product to product. Some popular styles can be shipped out within 1-2days, while engraved or custom orders may take 4-10 business days. The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification to your PayPal email address notifying you of your tracking details and projected delivery date.
Shipping Time
Our warehouses are in the United States, the United Kingdom, Hong Kong, we will give priority to the local warehouse for delivery, but please note that if the local warehouse is out of stock, we can only ship from other warehouses.
Once your order ships, a tracking number will be sent to your email address and our customer experience team will monitor your jewelry until it's delivered.
Free shipping on all orders.
Usually Shipping to: USA,UK,IE
| Method | Shipping Time | Price |
|
Standard Insured Shipping
(WithTracking)
|
5-12 Business Days
|
Free
|
|
Priority Insured Shipping
(WithTracking)
|
4-8 Business Days | $7.9 |
|
UPS/DHL/FedEx Express
|
2-4 Business days | $39 |
Usually Shipping to: Europe,CA,AU
| Method | Shipping Time | Price |
|
Standard Insured Shipping
(WithTracking)
|
6-14 Business Days
|
Free
|
|
Priority Insured Shipping
(WithTracking)
|
5-11 Business Days | $7.9 |
|
UPS/DHL/FedEx Express
|
2-5 Business days | $39 |
*Holiday shipping times may be delayed
* Above shipping times are estimates quoted by our courier companies, so Taanaa cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Taanaa will do our best to limit any inconveniences that may arise.
Compensation Terms for Shipping Delays:
| Shipping Time | Order Value |
|
>20 Business Days
|
10%
|
|
>25 Business Days
|
20% |
|
>30 Business Days
|
30% |
|
>35 Business Days
|
100% |
*For your convenience, we ship worldwide and offer Priority Insured Shipping,You can choose the shipping method during checkout.
* If the package is transported for more than 35 days, it will be considered lost., we can re-ship or refund in full.
* Tips: Please fill in the correct and detailed order address, which is very important for fast transportation.
Note: For U.S. orders, you must sign for purchases of $300 or more regardless of any signature waiver on file with the carrier. Any order of $300 or over needs an adult signature.
* Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.
*Taanaa temporarily does not support transactions in North Korea, Syria and Iran.
International Shipping
For your convenience, we are happy to ship our products to most place in the world.You can choose the shipping method during checkout.
Tracking An Order
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number. For more details, please view: Track my order
*Please note: Wrong order address
We are not responsible for packages not being delivered due to an incorrect address being provided, or for packages being delivered to an incorrect address.
After placing the order, you will receive an email or text message, please confirm the order address. Thanks
Shipping FAQs
1.Package delayed
-- Please contact the customer service center, we will help you check and urge.
2.The package tracking information shows that it has been delivered, but I have not received the package.
--Please contact the transportation company to check the status of your package, and then send the information to our customer service, we will help you investigate the package.
3.The package was delivered to the wrong place?
-- Confirm your order address. Please ask the recipient to contact the transportation company to request correction. If it cannot be corrected, please ask the transportation company to provide proof of package loss, and then contact the customer service center to apply for compensation.
4.My order address is wrong, what should I do?
-- Contact the customer service center to obtain the contact information of the transportation company. The recipient contacts the transportation company to request correction. The sender cannot modify the package that has been sent.
We will actively solve the problems caused by transportation. Please cooperate actively so that you can receive the package or get compensation faster. Thank you
Need help?
Frequently Asked Questions
Order and Shipping
It depends on where you are. Orders processed here will take 4-10 business days to arrive. Overseas deliveries can take anywhere from 7-15 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong.
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
Yes, it is. We are proud to say that we have never had a problem with the security of any customer’s information. The website is equipped with a hacker safe program that is monitored and tested daily.
We accept credit and debit cards with the Visa, Master card, Discover or American Express logo. Please feel free to contact us if you have any further questions:
Email Us: service@taanaaajewelry.com
The credit card will be charged at the time the order is placed.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Jewelry Education
Genuine gemstones are naturally occurring and form under diverse conditions over millions of years. These gemstones are first mined and then cut, faceted, and polished by master craftsmen to improve their appearance. Simulated and synthetic stones are created or grown in laboratories. These stones mimic the color of genuine gemstones and offer a quality stone alternative with a choice of vibrant colors and sparkling cuts at a fraction of the cost.
Lab diamonds are grown using advanced technology that mimics their formation in nature. As beautiful as mined diamonds, they have the same physical, chemical, and optical properties, and are cut and polished by master craftsmen. Lab diamonds are a modern alternative that offers 35% more value, giving you the most sparkle for your budget.
Opal flashes colors as the stone moves. This phenomenon is called play-of-color and no two opals are exactly alike. Opals are cut and polished into cabochons to best feature their unique display.
Keep your opal looking its best by cleaning in warm water with dish soap. Gently scrub with a clean, soft toothbrush. Rinse in warm water and pat dry. Store individually in its pouch to prevent scratching.
Lab diamonds are pure carbon diamonds grown using advanced technology that mimics their formation in nature. They have the same physical, chemical, and optical properties and are only distinguishable from mined diamonds by using specialized equipment. Lab diamonds are a modern alternative that offers 35% more value, giving you the most sparkle for your budget.
Moissanite is composed of silicon carbide and is similar to diamonds in durability, color, and brilliance. Their unique rainbow sparkle and affordability set moissanite gemstones apart from comparable diamonds. Natural moissanite is also very rare. Today, moissanite is lab-created and offers uncompromised quality and exceptional value.
Top benefits of Moissanite:
1.Created in a lab with minimal environmental impact
2.More affordable than diamonds of comparable size
3.Similar to diamonds in brilliance, color, and durability